At Dolly & Jolly Creations, your happiness matters to us. We want you to love every kurti you buy, and if something isn’t right, we’re here to make it easy.
Return Window
You can request a return or exchange within 7 days of receiving your order. Requests made after this period will not be accepted.
Conditions for Return
To be eligible for a return, the product must be:
- Unused, unwashed, and unworn.
- In its original condition with all tags attached.
- Returned in its original packaging.
Products that are altered, damaged due to misuse, or missing tags will not be accepted for return.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Products purchased during clearance or final sale.
- Customized or made-to-order kurtis.
- Innerwear or accessories, for hygiene reasons.
How to Request a Return
- Contact us at [Insert email/phone] within 7 days of delivery, along with your order number and reason for return.
- Our team will review your request and share pickup or shipping instructions.
- Once we receive and inspect the product, we’ll process your refund or exchange.
Refunds
Once your return is received and approved, we will initiate your refund within 5–7 business days. Refunds are made to the original payment method, or as store credit, depending on your preference.
Please note: shipping charges, if any, are non-refundable, unless the return is due to a defect or error on our part.
Exchanges
If you’d like a different size or design, let us know while raising your return request. Exchanges are subject to stock availability.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please reach out to us within 48 hours of delivery with photos of the product. We’ll arrange a free replacement or full refund — no questions asked.
Need Help?
We’re always happy to help sort things out.
- Email: bhavyadaga2004@gmail.com
- Phone: 8638221416